• PS4 Hacks , 25.11.2013

    I was browsing Twitter about thirty minutes ago and I noticed a friend Cameron Brewster whom i follow, had tweeted that Game had cancelled his PS4 Pre Order, here is one of his tweets:

     

    So i went to check my pre order and guess what:

     photo 1_zps23467348.png

    That’s right, it has been cancelled, with no warning, with no email telling me that there might be a problem, no phone call to say there was a problem, how ever i did check my emails and seen that they were kind enough to tell me it had already been cancelled, but with no reason why, all it says is this:

     photo Capture_zpsf0562dfe.png

    So talking to Cameron and flaming Game for being so damn incompetent, Cameron informs me that we are not the only ones with this problem and that numerous people are suffering the same problem, here are some tweet:

    I could keep on posting, but you can read more tweets here:
    Customers Angry At Incompetent Game

    if you are a Game customer and preorderred, i highly advise you to check your order, the whole getting it sorted is a pain in the ass too, you use their contact form and you have to wait a long time, you use their live chat and you are put in a queue for several hours, then get kicked and sent to the contact form and their phone service is a computer.

    Discuss in Forums (30)


  • 30 Comments

    1. itskamel
      11-25-2013
      12:27 PM
      1

      [MENTION=7773]GregoryRasputin[/MENTION] fix link >.<

    2. Isleofdoom
      11-25-2013
      02:59 PM
      2

      This is one way of losing business and leaves a bad name aswel as giving Sony a bad name for there own products for having anything to do with a company like this.

    3. Persian McLovin
      11-25-2013
      03:12 PM
      3

      Wow so they've just started to get some kind of confidence back in their company after what happened to them last year and then...this. Imbeciles.

      Sigh, feel sorry for the poor folk who got their items cancelled.

    4. hellsing9
      11-25-2013
      03:24 PM
      4

      This is so wrong in so many ways.
      I mean..they could tell him at least. Way to go GAME UK.

    5. fatguy666
      11-25-2013
      05:28 PM
      5

      Did they not go bankrupt already?

    6. GregoryRasputin
      11-25-2013
      05:30 PM
      6

      Originally Posted by fatguy666
      Did they not go bankrupt already?

      If only they had, then i wouldn't be in this problem as i would have pre ordered somewhere else >.<

    7. normandPSJ
      11-25-2013
      05:43 PM
      7

      Well, you got what you deserved, being too stupid not to preoder from someone else. The same goes to all other retards who preordered from GAME. Anyway, preordering was always stupid. What you get from preordering anything is a big d***k in your mouth. No offence, just my oppinion.

    8. General Plot
      11-25-2013
      05:50 PM
      8

      Originally Posted by normandPSJ
      Well, you got what you deserved, being too stupid not to preoder from someone else. The same goes to all other retards who preordered from GAME. Anyway, preordering was always stupid. What you get from preordering anything is a big d***k in your mouth. No offence, just my oppinion.
      Keep making troll posts and flamebait like this and you're going to find yourself infracted or worse. This could have happened to anyone from any retailer. Calling people who preorder retarded just shows how ignorant you are.

    9. normandPSJ
      11-25-2013
      05:55 PM
      9

      I'm sorry I think I've been misunderstood. http://www.youtube.com/watch?v=AV69DyOuzbE By the way it's funny when things like this come out to be true.

    10. General Plot
      11-25-2013
      05:58 PM
      10

      Originally Posted by normandPSJ
      I'm sorry I think I've been misunderstood. http://www.youtube.com/watch?v=AV69DyOuzbE By the way it's funny when things like this come out to be true.
      Last chance to walk away. Next time I'm going to start laying down infractions. There's enough fire already without you adding fuel to it.

    11. GregoryRasputin
      11-25-2013
      06:01 PM
      11

      Originally Posted by normandPSJ
      Well, you got what you deserved, being too stupid not to preoder from someone else. The same goes to all other retards who preordered from GAME. Anyway, preordering was always stupid. What you get from preordering anything is a big d***k in your mouth. No offence, just my oppinion.
      Hey its cool, I respect your opinion, I did try pre ordering your mother's butt hole for some good old anal sex, but that ass is backed up in a queue until 2015, so I settled for Game, I'd rather have no PS4 from Game than get c*ck rot from your mum.

    12. hekel
      11-25-2013
      06:06 PM
      12

      So, all these folks used bad cards?.. and they're angry at the people that declined them?... so clearly, the 'incompetent' party to 'flame' is the one that refuses to accept bad payments?

    13. General Plot
      11-25-2013
      06:09 PM
      13

      My preorder is with Game as well, though I bought mine in store and have a prepaid gift card with the money on it to pay for the console and game. Hope I don't get shafted.

    14. normandPSJ
      11-25-2013
      06:11 PM
      14

      Originally Posted by GregoryRasputin
      Hey its cool, I respect your opinion, I did try pre ordering your mother's butt hole for some good old anal sex, but that ass is backed up in a queue until 2015, so I settled for Game, I'd rather have no PS4 from Game than get c*ck rot from your mum.
      Originally Posted by General Plot
      Last chance to walk away. Next time I'm going to start laying down infractions. There's enough fire already without you adding fuel to it.
      So a lovely mod is allowed to write about my mother's ass, but I am not allowed to state my opinion about preorders. I think it's best to just leave, I am not welcome ion your little community. Keep having fun, but please, make the website private, if you want to be the only ones talking. There is no point wasting my time (and me wasting yours) if we don't want to hear each other.

    15. GregoryRasputin
      11-25-2013
      06:16 PM
      15

      Originally Posted by normandPSJ
      So a lovely mod is allowed to write about my mother's ass, but I am not allowed to state my opinion about preorders. I think it's best to just leave, I am not welcome ion your little community. Keep having fun, but please, make the website private, if you want to be the only ones talking. There is no point wasting my time (and me wasting yours) if we don't want to hear each other.
      Playing the victim, how amusing, you started it with the insults, now cry when you get insulted in return, but sure leave, we have better things to do than respond to trolls.

    16. hekel
      11-25-2013
      06:19 PM
      16

      Originally Posted by normandPSJ
      So a lovely mod is allowed to write about my mother's ass, but I am not allowed to state my opinion about preorders. I think it's best to just leave, I am not welcome ion your little community. Keep having fun, but please, make the website private, if you want to be the only ones talking. There is no point wasting my time (and me wasting yours) if we don't want to hear each other.
      lol you made greg bumhurt, so he tried to make you butthurt.. relax, let it happen, it'll be over quick.. Then walk away and cry in the corner like the rest of us, it'll only be sore for a little while. =P

    17. General Plot
      11-25-2013
      06:21 PM
      17

      Originally Posted by normandPSJ
      So a lovely mod is allowed to write about my mother's ass, but I am not allowed to state my opinion about preorders. I think it's best to just leave, I am not welcome ion your little community. Keep having fun, but please, make the website private, if you want to be the only ones talking. There is no point wasting my time (and me wasting yours) if we don't want to hear each other.
      [MENTION=7773]GregoryRasputin[/MENTION], just like myself, not to mention the many others here in the UK reading this that preordered consoles well in advance, and as you can imagine, having the possibility of those preorders not being honored, without the possibility of ordering from an alternative retailer in time, is very frustrating. Then here comes you, laughing it up and calling people that preordered retarded. Blatantly trying to stir sh!t up. He reacted the way he did to give you a taste of your own medicine. If you don't like how he or any other staff handled it, then by all means, feel free to leave. Don't let the door hit you in the ass on the way out. So far all of your posts have been nothing but attempts to cause drama. We quite frankly don't need that here. Clean up your act and feel free to stay. But drop the troll crap.

    18. normandPSJ
      11-25-2013
      06:29 PM
      18

      Originally Posted by hekel
      lol you made greg bumhurt, so he tried to make you butthurt.. relax, let it happen, it'll be over quick.. Then walk away and cry in the corner like the rest of us, it'll only be sore for a little while. =P
      Originally Posted by General Plot
      [MENTION=7773]GregoryRasputin[/MENTION], just like myself, not to mention the many others here in the UK reading this that preordered consoles well in advance, and as you can imagine, having the possibility of those preorders not being honored, without the possibility of ordering from an alternative retailer in time, is very frustrating. Then here comes you, laughing it up and calling people that preordered retarded. Blatantly trying to stir sh!t up. He reacted the way he did to give you a taste of your own medicine. If you don't like how he or any other staff handled it, then by all means, feel free to leave. Don't let the door hit you in the ass on the way out. So far all of your posts have been nothing but attempts to cause drama. We quite frankly don't need that here. Clean up your act and feel free to stay. But drop the troll crap.
      Ok so as I can see from other users, I should lick mod's a**. Well if that's what it takes, I will do it. I am sorry, I have not read the rules before posting. From now on I will be your little respectful bi*ch. I hope that we'll work things out. Whatever you need just ask me, I'll never bother you again masters

    19. hekel
      11-25-2013
      06:43 PM
      19

      lul, I keep trying to walk away from this, because I know you're trying to start ****.. just drop it dude, you're not achieving anything. But if means anything, plenty of people don't like greg, lol. Go troll another forum.

    20. hellsing9
      11-25-2013
      06:50 PM
      20

      Originally Posted by normandPSJ
      Ok so as I can see from other users, I should lick mod's a**. Well if that's what it takes, I will do it. I am sorry, I have not read the rules before posting. From now on I will be your little respectful bi*ch. I hope that we'll work things out. Whatever you need just ask me, I'll never bother you again masters


    21. Kalberto
      11-25-2013
      10:17 PM
      21

      try to check your payments if your payments was already delivery to that shop or not.
      or maybe it's out of stock and cancelled the delivery or the courier can not take a lot of package of PS4, will be ship on the next day....
      better ask to game.uk, see what it's happening with your order.

      there was a note inside their website
      http://playstationnews.game.co.uk/?c...itskinny-_-PS4

      "Important Information Regarding Preorders
      We are currently experiencing a very high volume of contacts. If your query is about your PS4 order, your console is reserved for you and we will call you soon.

      We are happy to confirm that all customers who preordered prior to 6th August 2013 will be guaranteed to receive their console on launch day! "

      so the main problems was, it's out of stock !!

    22. Prince Valiant
      11-25-2013
      11:32 PM
      22

      It's like Scamdai and NNK all over again, I feel for anyone that has this crap happen to them :\.

    23. jp_cfc09
      11-26-2013
      05:11 AM
      23

      im glad I never went with game now, was so very close but all the drama they had last year about closeing shops etc put me off. I decided to go with a sony shop and they better have it or ill be going mental in there shop lol. only place that would take full payment a few months back also so roll on friday...

    24. NotHappyWithGame
      11-26-2013
      07:59 AM
      24

      Just noticed yesterday that my PS4 pre-order with GAME.CO.UK has been cancelled for no apparent reason - ordered on 31/07/13. I emailed their CS but have so far go no reply. No telephone CS available and took me several attempts to get through via webchat - here is a transcript:

      Please wait. An operator will be with you shortly. If you are contacting us regarding the recent Xbox One or PS4 announcement then please visit our website for all the latest information.
      One moment please...

      We are currently experiencing a high volume of chats, we apologise for the delay.

      James says:
      Hi, when you're back, my name is James. This chat is regarding Order Number #########. It shows status as cancelled - not sure why as I didn't cancel it and I have received no notification from GAME. I was expecting it to be shipped for release day. I have funds in my account (Initial order was to pay by PayPal).

      Kerry says:
      Hello James. My name is Kerry how can I help you?

      James says:
      Hello?

      Kerry says:
      Hello James

      James says:
      Hi, my name is James. This chat is regarding Order Number ########. It shows status as cancelled - not sure why as I didn't cancel it and I have received no notification from GAME. I was expecting it to be shipped for release day. I have funds in my account (Initial order was to pay by PayPal).

      Kerry says:
      I can confirm your order has been cancelled, I do apologise that you never received any notification regarding this , If you could please confirm a contact number I shall get one our Call Back Agents to contact you to look at reinstating your order

      James says:
      Hi, my number is ##### ### ###.

      James says:
      Do you know why my order was cancelled?

      Kerry says:
      Bear with me

      James says:
      Thanks. Will do.

      Kerry says:
      Unfortunately it just tells us it was a Papal fail

      Kerry says:
      Paypal*

      James says:
      Really?? I'm not sure why - I use Paypal all the time, including Ebay all the time, Dominos Pizza yesterday, and even the initial Deposit for Game. I've read about hundreds of orders being cancelled in this way with banks etc being blamed, but I can categorically state that there is not problem with my Paypal account. I know you have no option but to give me the line that 'It's not GAME, it's Paypal (or bank or credit card etc), but I know in my own mind that it's not Paypal, so that's all that matters.

      James says:
      I will await a call from one of your call back agents. I really hope my place in line is not affected by this..

      James says:
      Do you know when I can expect a call back?

      Kerry says:
      Unfortunately I am unable to confirm when you will receive your call back it will be as soon as they can

      Kerry says:
      I do apologise for the Inconvenience

      James says:
      OK. Thanks for your help, I'll listen out for a call. I know it;s not your fault, but this has put a dent in my confidence with GAME. If it turns out that I have lost my place in the queue, then I'm afraid I will not be trading with GAME in the future for anything and will be ordering elsewhere. If it all works out, then great, I'll be happy and will remain a customer, but still an anxious customer...thanks again and good luck.

      Kerry says:
      I can confirm your order will be in the same place of the queue

      James says:
      Well, that's good - I appreciate the reassurance. I look forward to hearing from your call back agents - I'll go easy on them Thanks again and bye for now.

      Kerry says:
      Again my name is Kerry and if you have any further queries please do not hesitate to contact us.
      Get Gaming Quicker! Pre-order your essential next gen games and accessories now at Game.co.uk

      ****END OF TRANSCRIPT****

      Please note, I am still awaiting a call, so this is by no means resolved yet - I am still unconvinced that my PS4 will arrive in time...Also, got to love the last comment about Pre-orders Made me laugh in an "I've lost faith in humanity' kind of way.

    25. jse2013
      11-26-2013
      09:30 AM
      25

      Just like to add my two cent's, Game did send out a mailer on the 12th of November stating they would be taking payment soon and if your payment method was not in order then your pre order would be cancelled, They then took payment 10 days later on the 22nd of November so people had plenty of warning and should have had valid payment details set up anyway.

      Attachment 7719

    26. reno5gtt
      11-26-2013
      03:33 PM
      26

      After reading this I went to check on my preorder with GAME

      Just to clarify I put my preorder in on 14th June and payed the deposit
      Payed in full on the 6th November via paypal. They did take the payment.

      Went to check my order status yesterday and it said my order had been cancelled, no emails from them and no refund. Send them and email yesterday as I don't have time to phone them or mess about on chat. Still had no response from them but my order today has changed back to shipped.

      Hopefully they get there **** together and sort this mess out.

    27. NotHappyWithGame
      11-27-2013
      07:39 AM
      27

      Further to my post above, GAME called me today.

      They have reprocessed by order and say I should now expect delivery on Friday - I am of course now very happy and ultimately pleased with the resolution.

      I am not happy with the situation leading up to the resolution though - the initial cancellation, lack of communication from GAME, difficulty in getting through to them, subsequent flimsy excuses as to the cause and denial of responsibility.

      They did not give me reasonable explanation as to the cause of the issue. They initially said that my bank declined the payment. I told them I paid by Paypal, and they then said, to ignore what they'd just said then and that they don;t know the cause.

      I understand that some of these issues are related to payment methods not being set up but to clarify my particular instance:

      I opted to pay via Paypal.
      I have partial funding in my Paypal and my Paypal is linked to my current account, which has adequate funds (and has had throughout this month).
      My Paypal account has not changed since I originally ordered in July.
      I have used Paypal as recently as yesterday to purchase via Ebay.
      I have two alternative methods of payment linked to my GAME account - one is my Debit Card (linked to my current account) and the other is a Credit Card with a clear balance.

      Other than a failing on GAME's payment system, I see no other reason for my order to have been cancelled...

      ...But I am getting my PS4 on Friday - Yay!

    28. haz367
      11-27-2013
      08:37 AM
      28

      i bet u woud get a notification if the bill wasn't payed, this however isn't important..we have ur money already...preorder ftw!
      and u shall wait until our mess is sorted....

    29. General Plot
      12-03-2013
      07:59 AM
      29

      I had to moan a bit on Twitter, as phase 2's were being fulfilled. After some talking on twitter and then going down to the store today, they filled my order and even offered me a killer deal. I had preordered a PS4 and a copy of Killzone, which was �400 in total. I was offered (and accepted) a PS4 bundled with Killzone, the camera and a second controller for �430. It's like getting the second controller at half price and a free camera.

    30. Persian McLovin
      12-03-2013
      08:51 AM
      30

      Originally Posted by General Plot
      I had to moan a bit on Twitter, as phase 2's were being fulfilled. After some talking on twitter and then going down to the store today, they filled my order and even offered me a killer deal. I had preordered a PS4 and a copy of Killzone, which was �400 in total. I was offered (and accepted) a PS4 bundled with Killzone, the camera and a second controller for �430. It's like getting the second controller at half price and a free camera.

      Good for you bro, it's just a shame that GAME messed up in the first place and couldn't price-match Amazon at launch (same with ShopTo who I had a second pre-order with) since I got the Player Edition delivered day one for �430.

      In fact the only reason Amazon reduced their price from �450 was because Asda were selling their pre-orders for the bundle for �440 and me and some others on their forums got together and constantly moaned at customer service asking them what they were going to do about that...guess it worked

      Hope everyone who did their business with GAME gets their stuff resolved but I must say Amazon were brilliant.