Posted by GregoryRasputin
, on 05/12/2013
On the 29th of November, the PS4 made its debut in parts of Europe, including the UK and Ireland, most people who made pre orders seem to have gotten away problem free, but those in the UK who preorderd their PS4 online with Game, had a ton of hassle to go through, with their preorders being cancelled, with no warning, you can read my rant here:
Game UK Screws Up – Cancels Hundreds Of PS4 Preorders
To update my story, i received my console on release day, but i did not receive the bundle i had previously preordered, i had peordered the Killzone Mega Bundle, which included an extra control pad and the PS4 Camera, which is a saving of £100 on buying the items separately, i only received the Kilzone Special edition pack, im glad they only charged me for that pack..
Now whilst i was extremely annoyed with Game for being so incompetent, i was happy that i received the console, i was also delighted to know that my story and that of others went main stream, with the story being posted on one of the UK’s biggest tabloids, The Guardian posted about the trouble suffered by those who had preordered with Game, here is a small quote from their story:
The Guardian has received reports that PlayStation 4 pre-orders, specifically through the high street and online retailer Game, have been cancelled with little in the way of explanation or notice. Last week, gamershit the PlayStation forum to complain about receiving cancellation emails from Game informing them that they would need to contact customer services if they wanted the order to be re-instated. One customer Gregory Rasputin, recorded his own experience online, including the email from Game that suggested there may have been a problem with payment.
From forum messages, it seems that pre-orders have been taken on bank cards that later expired, but that customers were not informed when the payment was attempted and failed. On his site, Rasputin posted a list of tweets from other pre-order customers, sent to the @gamedigital Twitter feed. One says: “Can someone help me with my PS4 preorder? You have tried to take payment from the wrong card account and have cancelled it!”
Through reading the rest of that story, it seems that people are still having problems, those that received their consoles on release day were Phase 1 customers and all Phase 1 customers should have had their consoles on release day, but one reader of The Guardian reported that after a week of trying to get in touch with Game, he was finally called and told that he is considered a Phase 2 customer and will not receive his console before Christmas, to make things worse for Game, the comments from some Phase 2 and Phase 3 customers state that their preorders have been cancelled.
You can read the full story from The Guardian here.
Lesson and message to anyone thinking of dealing with Game.
DO NOT PRE ORDER A GAMES CONSOLE ONLINE EVER WITH GAME.
That being said, Game are still a decent company for game software, they just cant handle online hardware preorders very well.